What happens after I order?
We contact you to arrange a call. On the call, we go through everything together. Work starts once we have everything we need from you.
What do I need to prepare?
Your logo, your business idea, your products already uploaded with images and details, all your social media links and numbers, any text or wording you want on the site, and full access to your store. We need everything before we start, so there are no mistakes later.
Do I need my own Shopify store?
Yes. You need your own Shopify account and store. We customize your existing theme. We do not create your account or pay for your Shopify subscription.
Do you upload my products?
No. Product uploading is not included. Your products need to be uploaded and ready in your store before we start. You supply all content, images, logos and product information.
How long does it take?
Our delivery target is 2 days for the new website and the redesign. The 2 days start once we have had our call and have everything we need from you.
How many revisions do I get?
Unlimited revisions before handover, within the agreed scope.
Do I pay for extra apps or subscriptions?
No. Our fee covers any apps or subscriptions we need for the work. Your Shopify plan is separate and stays yours to pay. After handover, any ongoing app or subscription is yours to keep or cancel.
How do I give you access to my store?
The safest way is a staff account or collaborator access, and we explain how on the call. If you prefer, you can share your login details privately with us. Change your password after handover.
How does payment work?
Every service is paid in full online at checkout.
New Shopify Website: AED 500.
Storefront Redesign: AED 250.
Storefront Maintenance: AED 100 per request, paid once.
Can I pay cash on delivery?
No. Services are paid online at checkout.
Can I cancel or get a refund?
Work starts as soon as you order, so we do not offer refunds once a service has been ordered. If we are unable to deliver the service you paid for, we refund you in full.
What about changes after handover?
Changes after handover, and any new information given to us after handover, are charged separately.
Is maintenance a monthly subscription?
No. It is a one-time fee for each maintenance request.