Refund policy

Return and Refund Policy: Vanta

Last updated: 8/10/2026

1. Overview

We want you to be satisfied with your order. This policy explains when returns and refunds are available and how to request one. It forms part of our Terms of Service.

2. Cancellations

You may cancel an order within 24 hours after checkout by contacting us on WhatsApp or by email. If your order is cancelled within this period, we will refund any amount you have paid. After 24 hours, we are unable to accept cancellations.

3. Returns and refunds

We do not accept returns or refunds, including for change of mind, size, or colour preference, except in the following cases:

  • The item arrived defective.
  • The item arrived damaged.

Any such issue must be reported to us within 3 days of the delivery date. Reports made after this period cannot be accepted.

4. How to report a defective or damaged item

Please contact us within 3 days of delivery, and include:

  • Your order number
  • Clear photos of the item showing the defect or damage
  • Photos of the packaging, if it was also damaged

You can reach us at:

We respond to every message by text or email.

5. What happens next

After we receive your report, we will review the photos and confirm the issue with you. If it is verified, we will offer you either a replacement (where stock is available) or a refund. We will arrange any collection of the item with you directly, at no cost to you.

6. Refunds

  • Card payments (Ziina): refunded to the original payment method.
  • Cash on delivery: refunded using a method we agree with you.

Refunds are issued after we have verified the issue. The time your bank or payment provider takes to show the refund may vary.

7. Items that are not eligible

Items that have been used, altered, washed, or damaged after delivery, and issues reported more than 3 days after delivery, are not eligible for a replacement or refund.

8. Contact

For any question about this policy, please contact us at vanatgcc@gmail.com or on WhatsApp at +905313351552.