service terms

About these terms

These terms apply to every VANTA Services order: New Shopify Website, Storefront Redesign and Storefront Maintenance. By ticking the agree box and paying, you accept them.

What we provide

New Shopify Website (AED 500): complete storefront design and customization on your existing Shopify theme, with essential storefront features included.
Storefront Redesign (AED 250): a redesign of your existing storefront's look, layout, sections and presentation, using your current theme.
Storefront Maintenance (AED 100 per request): a one-time fee for each request. It covers edits to existing sections, CSS adjustments, layout changes and small storefront improvements. It is not a subscription.

After you order: the call

Once your order is placed, we get on a call with you and go through everything together: your business, your goals, your store and what you want built. Please have everything on the checklist below ready for that call.

What we need before we start

We need everything ready before the work begins, so that nothing has to be fixed later. Please prepare:

Your logo.
Your business idea and what you sell.
Your products, already uploaded and ready in your store. We do not upload products.
All text you want on the website, including any wording, sentences, quotes and scopes you want shown.
Your images and any other media.
All your social media links.
Your phone numbers and contact details.
Your brand colours and fonts, if you have them.
Examples of websites you like, if you have them.
Your shipping, returns and privacy policy text.
A list of the apps and subscriptions your store already uses.
Any other information you think we should know.

We start building only when we have everything on this list. The delivery time starts at that point.

Access to your store

We need access to every part of your store that the work touches. There must be no hidden access and no locked areas.

The safest way is to give us a staff account or collaborator access with the permissions we need, and we will explain how on the call. If you prefer, you may instead share your login details with us. Please share them privately, on the call or in a private message, never in a public place. Change your password after handover, and we will not keep your login details once the work is handed over.

Payment

Every service is paid in full, online, at checkout, before any work starts. Cash on delivery is not available for services. Prices are in AED.

Payment comes first so that we can pay for any apps or subscriptions the work needs. Our fee covers these. Your Shopify plan is separate and remains yours to pay. After handover, any ongoing app or subscription is yours to keep or cancel.

Delivery time

For the New Shopify Website and the Storefront Redesign, our target is 2 days. The 2 days start once we have everything we need. It is a target, not a guarantee, and it may take longer if we are waiting for information from you. Maintenance requests are handled as soon as we can after we receive the details.

Revisions

You get unlimited revisions within the agreed scope. Changes beyond the agreed scope, such as extra pages or new features, may be quoted separately.

Handover

When the work is complete, we hand over the finished work to you in full.

Changes after handover

Any change, and any new or additional information you give us after handover, costs extra. You can order a Storefront Maintenance request (AED 100 per request), or we will quote you for larger work.

Cancellations and refunds

Work starts as soon as your order is placed. For this reason, we do not offer refunds once a service has been ordered. If we are unable to deliver the service you paid for, we will refund you in full.

Your content and results

You confirm that you have the right to use everything you give us. We customize how your store looks and works, but we cannot guarantee sales or search rankings. We are not responsible for outages or changes made by Shopify or by third-party apps.